FAQ
FAQ
ACCOUNT
How can I create an account?
To create an account, simply click on the "Account" icon on our website and follow the prompts to register with your email address and desired password.
How do I reset my password?
You can reset your password by clicking on the "Forgot Password" link on the login page. Follow the instructions provided to reset your password.
ORDERS
Can I modify or cancel my order after it has been placed?
Unfortunately, once an order has been placed, it cannot be modified or canceled. Please ensure all details are correct before completing your purchase.
How can I know my size?
You can refer to our size guide available on our website to determine the best size for you.
You can also access the GEORGES HOBEIKA Standard Measurement Sheet that you can use as a guideline when you are having your measurements being taken.
How can I know my order was processed correctly?
You will receive an order confirmation E-mail within 24 hours with a tracking number once your order has been successfully processed
How can I access my order history?
You can access your order history by logging into your account and navigating to the "Order History" section.
I placed an order but did not receive my package. What can I do?
If you have not received your package within the estimated delivery time, please contact our Customer Support team for assistance at Customerservice@georgeshobeika.com .
How is my order prepared? Who are the carriers for delivery?
Orders are carefully prepared and packaged by our Customer Service Team. We partner with trusted carriers to ensure timely and secure delivery of your order.
PAYMENTS
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, and other secure online payment options.
Are my personal and payment details secure?
Yes, we prioritize the security of your personal and payment information. We use industry-standard encryption technology to protect your data.
Where can I find my invoice?
Your invoice will be included in the shipment of your order. You can also access it electronically in your account under the "Order History" section.
Why was my payment refused?
Payment refusal can occur for various reasons, including insufficient funds or security concerns. Please contact your payment provider for further assistance.
How can I get a receipt for my online purchase?
Your order confirmation email serves as your receipt for online purchases. You can also access and print your invoice from your account.
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Returns & Exchanges
Do I need to register my return online?
Yes, you will need to initiate your return online through your account or by contacting our customer support team at Customerservice@georgeshobeika.com. Please refer to our website for detailed information on our return policy
What should I do if my parcel arrived damaged?
If your parcel arrives damaged, please contact our customer support team at Customerservice@georgeshobeika.com immediately for assistance.
What should I do if I receive a faulty item?
If you receive a faulty item, please contact our customer support team Customerservice@georgeshobeika.com for instructions on returning the item for a refund or exchange.
Did you receive my returned order?
You can track the status of your return through your account or by contacting our customer support team for assistance Customerservice@georgeshobeika.com.
Customer Care
How do I contact customer support?
You can contact our customer support team via email at Customerservice@georgeshobeika.com
How can I stay updated on promotions and new arrivals?
You can sign up for our newsletter or follow us on social media to stay updated on promotions and new arrivals.
How can I follow GEORGES HOBEIKA News?
You can follow our news and updates on our website or through our official social media channels.
Ready To Wear
Where can I find products that I have seen in Magazines, Blogs, or Social Media?
You can find products featured in magazines, blogs, or social media on our website or by sending an inquiry at info@georgeshobeika.com .
Booking an Appointment
How do I book an appointment?
You can book an appointment with our team for Haute Coutre, Bridal or Ready To Wear services at one of our showrooms by contacting us directly through our website at info@georgeshobeika.com or by phone/WhatsApp .
